Our story.
Cheshire Telecom was founded on 22nd August 2014 with a clear goal: provide excellent customer service and high-quality business communications solutions to the tenants of Taylor Business Park in Warrington.
From there, the business grew steadily — working alongside many trusted partners, expanding across the North West, and developing a specialism in serving business parks and multi-tenant sites where reliable connectivity and telephony are non-negotiable.
Why we joined labdesk.
labdesk had been a technical partner to Cheshire Telecom for years before the acquisition. The two businesses share customers, share values, and crucially share a focus on getting technology right for innovative teams across science, clean energy, business parks and beyond.
Joining the labdesk group means our customers get access to a much wider portfolio of services — managed IT, Microsoft 365 and Copilot, cyber security, Cyber Essentials certification, HubSpot and CRM, AI readiness — without giving up the local relationships and personal service that defined Cheshire Telecom from day one.
"We founded Cheshire Telecom on 22nd August 2014 with the goal of providing excellent customer service and high-quality business solutions for the tenants of Taylor Business Park. From there, the business grew steadily — but none of our partners have matched the expertise and professionalism that James and Mike bring at labdesk. For that reason, and to continue delivering the best possible service to our customers, a merger is the natural next step."Mike O'Halloran — Director, Cheshire Telecom & Taylor Estates
What hasn't changed.
The same team. The same phone number. The same local relationships. The same focus on getting things right for our customers.
What has.
A bigger toolkit. Cyber Essentials and ISO 9001 certified processes. A dedicated helpdesk team. Specialist consultants for cloud migrations, AI rollouts, HubSpot implementations and more. The infrastructure of a modern managed services provider — without losing the personal touch.
"labdesk are really proud to be merging with the team over at Cheshire Telecom to continue building upon their 20+ year heritage. From my own personal perspective, I've worked with this team for numerous years and helped build their strong relationships with their partners which we will continue to do. We're excited to build the partnership and what the future holds."James Rooney — Operations Director, labdesk
What's next.
Cheshire Telecom directors Paul Taylor and Mike O'Halloran remain involved with labdesk as Non-Executive Directors, ensuring continuity for existing customers and bringing their industry experience to the wider group's plans.
For the day-to-day, nothing changes for our customers — except more options, faster response times, and the depth of a much larger expert team standing behind every service.