The essentials, included.
Every modern hosted phone system includes a core set of features that used to require expensive add-ons or specialist hardware. With hosted telephony, they're all included — and managed centrally through a simple web portal.
Auto Attendant
Record a personalised greeting for callers, with a self-service menu so they can reach the right person or department without going through reception. ("Press 1 for sales, press 2 for support…")
Hunt Groups
Distribute incoming calls across multiple users according to rules you define — round-robin, longest idle, simultaneous ring, or custom logic. No more missed calls because one person is busy.
Call Recording
Record calls on-demand or always-on. Play back recordings via the portal, or have any call emailed to you at the press of a button. Useful for training, compliance and dispute resolution.
Virtual Receptionist
Like Auto Attendant but more sophisticated — a voice menu that adapts based on time of day, caller ID, or business hours. Handle calls professionally even when the office is closed.
Smartphone Integration
Use your business number from your mobile via a dedicated app. Make and receive calls as if you were at your desk — clients see your office number, not your personal mobile.
Call Management
Set rules for how calls are routed based on time of day, day of week, or specific schedules. Different routing for office hours, lunch breaks, evenings and weekends — no manual switching needed.
Software Integration
Integrate your phone system with the tools you already use:
- Microsoft 365 / Outlook
- Salesforce
- HubSpot
- Sage
- Microsoft Teams
- Custom CRM systems via API
Plus everything else you'd expect.
Voicemail-to-email, call queuing, music on hold, conference calling, presence indicators, call analytics, mobile twinning, do-not-disturb, busy lamp fields — they're all standard. If you can think of a phone system feature, it's almost certainly included.
Want a proper walkthrough?
Book a quick demo and we'll show you exactly how each feature works in practice, and which ones will actually make a difference for your specific business.